We are looking for you!
Are you our next star?
Customer advisor to Örebro
Application deadline: 2024-07-31
Are you structured, solution-oriented and enjoy helping people? Do you enjoy having a lot of balls in the air and work as well independently as in a group? Then we can be the perfect match, because we at Notyfile are now looking for you who want to work in our support team.
Notyfile is one young tech company with strong growth. We want to help companies simplify and digitize their sales processes, while gaining control over existing customers, projects and more. With a platform created by sellers - for sellers, we have the market's sharpest CRM! Our growth journey has only just started and we will continue to challenge the industry with new innovative solutions based on the market's needs.
The next step in our growth journey is that we are now expanding our support department with a really sharp service star. We are looking for you who are an ace at communicating and are able to keep many balls in the air while you are used to pushing tasks to the finish line.
In the role of Customer Advisor you will act as a first point of contact for our customers, meaning you will be the first person they turn to for support and problem resolution. You will troubleshoot and resolve technical issues, answer questions and provide instructions via phone and email. Mainly it is about helping users in the platform but also handling all types of support matters. The service may vary and you will have great opportunities to contribute to improving the customer experience by providing feedback and suggestions for improvements.
To succeed in the role we would like to see that you have previously worked with some form of B2B assignment. For us, it is a matter of course that you are organized, structured and able to look at things with a helicopter perspective in order to prioritize what needs to be done here and now. In this position, you need to have several processes running at the same time, e.g. customer service and support as well as customer advice and support.
We would like to see that you who apply:
Have good computer skills
Has good knowledge of Excel
Has good communication skills
Is used to running tasks from start to finish
Likes problem solving
Is structured
Is a team player
Has flawless Swedish and English in speech and writing
You always have positive energy and are a good relationship builder who thrives at a fast pace. You are passionate about delivering the absolute best experience for our customers and always strive to develop the qualities that make you the best at what you do.
We offer you, in addition to the chance for personal development and to become part of a really great group, a new challenge and a step forward in your career, with good development opportunities. The position involves great freedom under responsibility and working closely with all parts of the organization.
The working climate at Notyfile is characterized by openness and cooperation, which requires that you are a flexible and non-prestigious person with good social skills. We are proud of our very strong company culture where you meet happy and driven employees on a daily basis.
The position is full-time with a fixed monthly salary and is intended to be filled immediately.
The last day for applications is that July 31, 2024, but interviews take place continuously. If you have questions regarding the position, you are welcome to contact recruiting manager Joakim Malmgren at joakim@notyfile.se
We look forward to receiving your application!
